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Important information regarding Optoma projector mounts

8th September 2014

This safety notice applies to the following Optoma projector mounts:

  • Optoma OWM855W
  • Optoma OWM1000

If one of the mount kits has been used to install a projector between the end of July and the beginning of September there is a very small chance that one of the parts potentially may be faulty and cause the mount to fail. To identify if your installation has used the potentially faulty part see the identification guide below.

If your installation uses the potentially affected part, if you are unsure or require further advice please contact your installer who will be able to help and will arrange for the modifications to be carried out if required.


Faulty Part Identification

The potentially faulty part is the Extension Arm that is included in the projector mount kits. This can be identified from the diagrams below. The mounting instructions that are included in the projector mount carton identify this part as either part ā€œOā€ for the OWM1000, or as part ā€œVā€ for the OWM855W.

There are 2 versions of the Extension Arms: metal and plastic. There are no issues with the metal version. If you have received a plastic version you should check the installation date carefully. Not all plastic versions are potentially faulty. If you have received plastic versions and your installation was done between the end of July and the beginning of September 2014 please contact your installer who will immediately remove the projector from the mount and arrange for the modifications to be carried out.

If the projector mount kit was used in accordance with the included mounting instructions and has been used to mount an Optoma projector, the Extension Arms should not have been used. These arms are only required if the mount kit is used with a projector that is not an Optoma model. See the mounting instructions for further details.


Identification images from the mounting kit instructions

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